Start with the chat bubble for quick help
The chat bubble in the bottom-right corner is the fastest way to get help for general questions and most IT-related issues. In many cases, chat support is enough and no ticket is required.
1
Use chat for immediate assistance
General IT questions, access issues, VPN/Wi-Fi problems, software questions, and guidance
should be handled through the chat bubble.
2
Browse IT knowledge base articles
The chat bubble also provides access to articles covering common troubleshooting steps
and frequently reported issues. New articles will be added gradually over time.
3
Open a ticket when tracking is needed
Tickets should be used for issues that require follow-up, approvals, detailed investigation,
or ongoing status updates.
Password resets
Password resets for this system are handled via the chat bubble only.
For password resets for any other system (AD/DC, Microsoft 365, Google, Adobe, etc.), please submit a ticket.